The communications center is open 24 hours a day, 7 days a week and all holidays. The communications center personnel are dedicated to providing the highest level of customer service at all times. Whether you are reporting an emergency or non-emergency situation our dispatchers are always ready to answer your call. When you place a call for service through our communications center, you will be asked several questions from our staff. Please be patient with us while we ask these important questions, keep in mind each question is designed to provide us with as much information as possible about the situation. Our primary goal to keep responding officers and community members safe.
Our policy is to respond to all 911 hang up calls. If you accidentally call 911 or change your mind about needing assistance, stay on the line and explain that to the 911 Call Taker. Otherwise, an officer will be dispatched to your location to ensure that you are safe. Playing on the phone puts those who do need immediate help in danger and puts you in danger of being prosecuted for making a false report.
TEACH YOUR CHILDREN HOW TO CALL 911:
Be sure they know what 911 is, how to dial from your home and cell phone. Make sure your child is physically able to reach at least one phone in your home. Have them practice saying their name, parents name, telephone number, and most importantly their address. Teach them to answer all the dispatchers questions and to stay on the phone until instructed to hang up.
Know when to call 911:
• A fire
• A crime, especially if in progress
• A car crash, especially if someone is injured
• A medical emergency, especially symptoms that require immediate medical attention
If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help. If you do call 911, be prepared to answer the call-taker’s questions, which may include:
• The location of the emergency, including the street address
• The phone number you are calling from
• The nature of the emergency
• Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency
Remember, the call-taker’s questions are important to get the right kind of help to you quickly.